Shipping policy
Thank you for shopping with DIWANAR.
Order processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). During periods of high demand, processing times may be slightly longer. If there is a significant delay in dispatching your order, we will contact you using the email address provided at checkout.
UK Shipping
We offer complimentary standard delivery on all UK orders.
Estimated delivery times are provided at checkout and are for guidance only. Delivery times may vary depending on your location and the courier service used.
International Shipping
We ship to selected international destinations. Shipping rates and estimated delivery times are calculated and displayed at checkout.
Please note that international orders may be subject to customs duties, import taxes, and other local charges imposed by the destination country. These charges are the responsibility of the customer.
Tracking
Where available, tracking information will be provided once your order has been dispatched. You will receive a confirmation email containing your tracking details.
Delays
While we strive to deliver all orders within the estimated timeframes, delivery dates are not guaranteed. Delays caused by couriers, customs authorities, adverse weather conditions, public holidays, or other circumstances beyond our control may occur.
Lost or Damaged Parcels
If your order arrives damaged or if you believe your parcel has been lost in transit, please contact us as soon as possible at support@diwanar.com so that we can investigate and assist you.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate. DIWANAR is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
support@diwanar.com
DIWANAR LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom