Refund policy

We want you to be completely satisfied with your DIWANAR purchase.

Unopened and unused products may be returned within 14 days of delivery for a refund, provided they remain sealed, in their original packaging and in resalable condition. Proof of purchase is required.

To request a return, please contact us at support@diwanar.com. Returns sent without prior authorization may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you receive the wrong product. We will assess the issue and work quickly to resolve it.

Non-Returnable Items

Due to hygiene and product integrity reasons, we cannot accept returns of:

• Opened or used fragrances
• Products with broken seals or damaged packaging. This does not apply to items damaged during transit or received in a defective condition. Please contact us within 48 hours of delivery if your order arrives damaged.
• Discovery sets that have been opened or used
• Gift cards
• Sale or promotional items

Exchanges

We do not offer direct exchanges. If you wish to purchase a different fragrance, please return your eligible unopened item and place a new order once your return has been approved.

European Union Customers

If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days of receipt in accordance with applicable consumer protection laws. Returned items must remain unopened, unused and in their original condition and packaging.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@diwanar.com.